Technical Supervisor

Job Description

Technical Supervisor - Motor Volume Department The Technical Supervisor will provide support to Volume Motor Team Leaders. They will be working with the Business Unit Director and team leaders to drive through processes and policies to ensure that best practice is embedded into file handling practice.The technical supervisor will also be responsible for supporting the technical progression of fee earners and help achieve technical excellence with the litigated unit in line with client SLAs.Key Accountabilities• Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims and Fast Track matters up to £25k.• Complete supervision of between 4-5 heads in accordance with the relevant competency framework to ensure accurate technical development records are maintained. • Assist Team Leaders with technical supervision above £15k as required.• Undertaken 6 / 12 week reviews across small claim and fast track files for all fee earners within their span of control providing face to face technical feedback and guidance.• Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance.• Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required.• Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical manager.• Responsibility to develop all new starters within the span of control to achieve a £5k financial authority within 6 month of starting in role.• Manage individuals on performance improvement plans when relating to technical competency alongside team leader.• Provide continual feedback on development areas to the BUD and Technical Manager with recommendation for improvement.Working Hours35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.Primary location for this role is Bolton. This is a hybrid role working 1 day in the office and 4 days from home.Recruitment Criteria:• Technically competent in motor RTA litigation including Fast Track, small claims and MOJ files with a handling authority of at least £15k• Previous experience of technical coaching and mentoring Fee Earners and be able to demonstrate the ability to progress others technically preferable.• Knowledge of recent changes in Court processes, including OICP and DCP.• Knowledge of SRA and ISO guidelines• Excellent communication and interpersonal skills across all levels.• Ability to plan, prioritise and focus on achieving targets and objectives• Positive, confident and enthusiastic• Good client care skills and evidence of working to client guidelines • Ability to win the trust and confidence of others• Ability to anticipate problems and identify solutions• Driven to achieve goals• Ability to work within the Keoghs Shared Behaviour frameworkValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;Our ValuesWe are connectedWe are DynamicWe are InnovativeWe succeed togetherRequired skills

• 1Negotiation
• 1File Handling
• 1Personal Injury Litigation