Team Leader

Job Description

Credit Hire Team Leader - Tactical Litigated Credit Hire Team Keoghs are seeking a highly motivated and experienced Team Leader to join our Credit Hire Team. This role requires strong leadership skills, excellent communication abilities, and a passion for teamwork.Job Purpose This role offers an excellent opportunity lead an incredible team of litigated credit hire handlers from a tactical and strategic point.The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client’sSLA, while delivering against KPI’s and targets with a view to continuously improving the quality of the teams work.This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective.Compensation package:Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym FlexKey Accountabilities

• Being accountable for the operational performance of a team, with targets aligned to;

o Individual handler productivityo Attainment of client KPIs including SLA management and indemnity spendo Robust control of internal billing procedureso Authority based technical supervision of credit hire and/or personal injury files

• Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis
• Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning
• Maximising the personal development of team members, identifying training needs and creation of succession planning
• Providing an environment’ where team members feel motivated and deliver excellence
• Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators
• Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.
• Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.
• Effectively deal with complaints through agreed handling processes.
• Speaking with clients and developing relationships with key stakeholders.
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values

Working Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the Bolton office and 4 days from home.Essential Skills and Attributes:

• Has an understanding and/or previous management experience of litigated credit hire claims
• A track record of high performance in KPI driven environments
• Ability to produce and interpret performance reports of the team and its individual members
• Excellent listening and verbal communication skills
• Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc
• Ability to influence others
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement

Ability to remain fair and objective at all timesValues Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;Keoghs valuesWe are connectedWe are DynamicWe are InnovativeWe succeed together

Keyskills :
Credit Hire Claims Handling