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Trainee Parts Advisor

Bell Truck and Van (Mercedes-Benz)
Job LocationLongbenton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A fantastic opportunity has become available, we are now recruiting for a Trainee Parts Advisor to join our team at Longbenton.Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills ,you will represent the company in a positive and professional manner. You will be trained in allaspects of the parts department.Trainee role will involve:

  • To advise and assist customers both external and internal (service/sales) to ascertain which parts are required and supply them, as far as possible first time, on time and every time, and give a high-quality service to the standard as set by the Companyand MB
  • To handle all customers/prospective customers in a prompt, helpful and efficient manner, both on the telephone and in person, maintaining a good customer relationship at all times
  • To liaise closely with the customer, both internal and external, and ensure that they are always kept informed about the progress of orders
  • To attend any workstation within the Parts Department e.g. goods inward, workshop counter, customer counter, including telephone and computer operation at these workshop stations and to carry out all duties necessary for smooth running of the department
  • To ensure that correct authorisation for parts purchases have been obtained from the customer at all times
  • To carry out loading/ unloading of collection/ deliveries
  • To follow the correct procedures for warranty and repair & maintenance and surcharges in line with BTS and MB procedures
  • To liaise with MB personnel as required for technical information and communicate to other colleagues and line manager if appropriate
  • To assist in keeping the whole department, shelving, equipment and vehicles clean and tidy
  • To achieve parts/accessory sales targets and promote/recommend any special promotions or sales incentives as required in order to maximise sales or address shortfalls against sales targets
  • To work safely and efficiently within the Companys Health & Safety Policy and ensure that you carry out all your work legally
  • To attend company/MB meetings and training courses as and when appropriate
  • To assist in stock checks and to ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time.
Working Hours: 40 hours per week.

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