Customer Service Representative

Job Location	Longbenton
Education	Not Mentioned
Salary	£22,000 - £25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

The Rewards and Benefits on offer:

Incredibly friendly team working environment.
Company Bonus Scheme.
Excellent training programme in place.
Free Parking.
A number of very good public transport links.
Great on-site facilities including staff café.
Frequent social events.
Training and Development opportunities.
Opportunity for working from home after probation.
Easily Accessible offices.
Immediate Start Date.
You will be working a variety of shift patterns and start times.
The opportunity to secure a permanent contract from day one!

MTrec’s New job opportunity:MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond tocustomer service calls and emails.You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are lookingfor a long-term permanent job opportunity.The job you will be doing:

Answering inbound calls from callers
You will be conducting information gathering and data processing activities
Reviewing documentation to identify further information required and allocating cases to specialists and investigators as required
Interviewing claimants to evaluate straightforward low-value claims
Receiving inbound calls and assisting callers, or those making enquiries by email or mail with requests for information, directing more complex matters to colleagues as necessary
Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of senior colleagues

About you:

Customer Service experience in financial services, insurance or a similar regulated industry environment, or you will have extensive commercial experience where you have managed/supervised a team or process/project.
The ability and experience to make decisions based on information presented
Excellent written and verbal communication abilities, listening and empathy skills
Comfortable with technology and the ability to use Microsoft Office
A passion for delivering an excellent customer experience and finding the best outcome for our customers

APPLY NOW