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Aftersales Progressor

Bell Truck and Van (Mercedes-Benz)
Job LocationLongbenton
EducationNot Mentioned
Salary23,000 - 25,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity has arisen, we are now recruiting for a AftersalesProgressor to join our busy and vibrant team at our Longbenton depot at Bell Truck and Van, Mercedes Benz.Your role will be to work within the Service Department to help with the smooth and efficient running of the department. You will control the sites Truck and Van customer base by progressing daily workflow of vehicles, liaising with customers and updatingthem with confirmation on vehicles completed and ready for collection and general support ensuring they receive the best possible service levels. You will need to display excellent customer service skills and a sales-minded attitude; and have the energy anddrive to achieve the companys objectives. Importantly, you must be a team player. Experience in motor trade in a similar role and IT skills are essential, and Kerridge experience is desirable.Key duties:

  • Daily WIP report
  • Process adherence
  • Assist in managing and maintaining a steady workshop flow.
  • Communicate with clients about vehicle problems and warranty issues.
  • Maintain positive relationships with clients to ensure repeat and return customers.
  • Approach transactions with sales-minded professionalism, sell products and services to clients, including making clients aware of all packages and retail options available.
  • Answer customer questions about services, including when to expect vehicle repairs.
  • Display extensive knowledge about products and services and of the service department.
  • Ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction.
  • Use all methods of customer communication, phone calls, system text messaging and in-person interactions, vehicle drop-offs and vehicle pick-ups.
  • Communicate with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
  • Act as an advocate for clients when communicating vehicle issues and timely repair methods.
  • Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicate any time restrictions to customers in timely manner.
  • Processing customer payments.
  • Demonstrate extensive knowledge of service department.
Shift Pattern: Monday to Friday, 8am - 5pm; Saturday (on rota basis) 8am-12noon.As a dynamic, rapidly expanding company, Bell Truck and Van will accept only the highest standards of performance and we want the very best people on our team. There are huge opportunities for personal growth and development within the team for exceptionalcandidates. Be a part of something special.

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