Customer Support Executive

Job Location	Letchmore Heath
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Can you help our customers to win and growWe are looking for someone to provide sales support to our growing commercial team. You will become the go-to person for all customer queries, ensuring our customers get maximum value.About the roleYoull enjoy a varied customer service role, working in a fast paced environment.Youll join a friendly, enthusiastic, ambitious and very supportive team. You will have every opportunity to continually learn & develop through shadowing, training courses and more, to ensure that we are the best we can be - for ourselves and our customers.And you can feel good about being part of a company that uses its profits to support good causes through our social impact activities.The responsibilitiesReporting into the Head of Core Accounts, these include:Responding to customersThis involves customer queries, sales order processing and subscription management, assisting with customer queries by phone, e-mail and through our AskIGD service.You will set up trials and manage customer web subscriptions as well as working alongside our Sales team to seek out opportunities to up-sell/cross sell.Putting sales orders onto the CRM system and keeping our database accurate and up to date. And sharing your ideas about what works and what we can do better.Immersion in FMCGYou will get a unique experience and view of the FMCG industry from behind-the-scenes, immersing yourself with suppliers and retailers, talking to different people every day and building long-lasting and trusted relationships.What you bring

Degree in any subject
You will live and breathe Customer First and bring an innovative and agile approach to the role
You must have the ability to communicate effectively, enjoy working collaboratively and sharing your ideas
You will need to be process driven, with excellent time management & organisational skills
You should have a real thirst for knowledge and be resilient, learning from mistakes in order to build better future solutions

The rewardsWe offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage yourtime.The locationWe are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London.More about our peopleWere looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates.This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.More about IGDIGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual.We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success.We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today.#GrowInspireChange: Join our team to help us make a positive impact.Get in touch - were looking forward to working with you.

Keyskills :
Communication Skills

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