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Job Location | Larbert |
Education | Not Mentioned |
Salary | Salary not specified |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
We currently have a vacancy for a 1st Line Support Analyst working in ourLarbert based IT team.This is a full time, permanent position and you will act as on-site front line support for business users and visitors requiring IT assistance, ensuring that every contact is logged, resolved or escalated to the appropriate team for resolution.As a 1st line support analyst you will be expected to log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the usersso that they are informed of task progress including closure of raised tickets.You should also be aware that below listed is experience and knowledge desired for this position.