Operations Support Engineer

Job Location	Knowsley Park
Education	Not Mentioned
Salary	26,000 - 30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Operations Support Engineer An exciting Software/Tech Vendor who service customers in the retail space. Pivotal role in the business/Exciting projects in a growing teamOffice: Liverpool based office - HybridPackage: £26,000 - £30,000

Do you have experience supporting a service desk
Do you have experience training and supporting POS/Retail Hardware
Do you have experience in the Retail sector
Do you want to work for a market leading retail software provider

We are working with a market leading business in the retail industry who have over 18 years experience delivering software, hardware payments and services to over 11000 retail locations. They are currently looking to recruit an Operations Support Engineerthat will provide support internally as well as provide project support for the organisation.Operations Support Engineer - Responsibilities

Supporting and resolving tickets that cant be solved by the first tiers of support using Service Desk logging systems.
Providing training both internally and externally on new operating systems, technologies, and hardware.
Maintaining a level of interest on current hardware and software offerings to possibly add to the businesss product portfolio.
Supporting the service desk with retail hardware/network related queries.
Supporting other areas of the business with projects by drafting technical specifications and answering any related queries.
Supporting the businesss own infrastructure.

Operations Support Engineer - Experience Needed

IT or computer science related degree or similar or equivalent qualifications.
Experience of service management techniques ie ITIL
Experience supporting retail related POS/Hardware.
Experience with Microsoft Active directory.
Experience with Windows Server 2012 and above
Experience with SQL Server Administration.
Experience with VOIP solutions.
Understanding and experience with Networking and Switches.
Very strong experience with as a Sharepoint Admin.
Good communication skills at all levels.

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