Visitor Operations & Experience Manager

Job Description

Summary Are you a committed and enthusiastic leader with a proven track-record in operations or visitor experience Do you enjoy working in an energetic and innovative team Are you someone who can take decisive steps with energy and enthusiasm to ensureKnightshayes truly exceeds expectations with respect to service, standards and visitor experience If so, we’d love you to lead our visitor operations & experience team at our portfolio. What its like to work here Reporting to the General Manager, you’ll lead and encouraging your operations and experience team, as well as our many portfolio staff and volunteers, in how they can play their part. Youll be a member of the property leadership team playing a key rolein shaping and influencing our future across the whole portfolio.We’re a busy property in the National Trust welcoming over 200,000 visitors per year and theres so much potential here for you to make a difference for people and our place. We have an ambitious 10-year plan to grow Knightshayes as a visitor destination,with our twentieth century woodland gardens and Burges designed house at the core of that.For more information about our property please visit knightshayes-court What youll be doing You’ll play a strategic role, leading the experience & operations team you’ll set and deliver plans, ensuring innovative planning and partnerships are in place to deliver and improve the visitor experience across the portfolio. Workingclosely with the General Manager youll be responsible for delivering areas of the business plan, long-term planning, and the operational day-to-day delivery for the visitor welcome and experiences. You’ll work with a wide variety of external partners in delivering your work and you’ll enable a wide range of visitors to have outstanding and inspirational experiences through the quality of our welcome and the engagement with our conservation work. We alsowant you to champion making everyone welcome, demonstrating inclusive leadership, and actively working to diversify our staff, volunteer, and visitor profiles. You’ll lead our fundraising and work to connect our visitors, volunteers, and members to our cause,through fundraising events and programming and partnerships. Who were looking for We’d love to hear from you if you’re;

• An inclusive, capable & curious leader with experience of leading teams which include volunteers.
• An advocate for heritage and connecting people to history and nature, with an understanding of the challenges of welcoming visitors as we maintain and restore these very significant heritage assets.
• An advocate for high quality customer service and visitor experiences.
• A confident communicator, who enjoys building effective and collaborative working relationships with a broad range of people – staff, volunteers, partners, advisors & visitors.
• Organised with a track record of being a strategic problem solver and planner.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.