Sight Loss Adviser and Head Office Administration Assistant

Job Description

Sight Loss Adviser and Head Office Administration AssistantExeter, DevonAbout UsDevon in Sight is Devons leading sight loss charity providing FREE practical help and advice to people who are blind or partially sighted to help them live life to the full.Our award-winning services help people with sight loss across Devon, providing vital support and advice to enable those affected by sight loss to live happy, independent lives.We are now seeking a Sight Loss Adviser and Head Office Administration Assistant to join our team on a permanent, full-time basis, working 37 hours per week.The Benefits- Competitive salary- 28 days annual leave, including statutory Bank Holidays (with three 3 extra days to be taken between Christmas and New Year)- Pension scheme which includes a 3% employer contribution- Comprehensive Employee Assistance ProgramThis is a brilliant opportunity for a highly organised and empathetic individual to provide key support within our leading charity.Not only will you have the chance to develop a rewarding professional life, providing valuable advice to our clients, but you will also be able to lead your ideal personal life as we offer flexible working hours and some great benefits.This is an exiting opportunity to join our small, dynamic and friendly team at a time of great change.So, if you have excellent listening skills and want to use your passion for helping others to make the world a better place for people with sight loss, we want to hear from you.The RoleAs a Sight Loss Adviser and Head Office Administration Assistant, you will deliver our helpline service, ensuring that high-quality information and exceptional listening support are provided to our clients.Playing a role in developing and providing our Information, Advice and Guidance Service, you will help to improve access to a range of holistic advice and support services for people affected by sight loss across the county.You will provide administrative support to the Head Office Team, as well as responding to telephone and email enquiries through our customer helpline and website, triaging incoming calls and referrals and registering client details on our database.Additionally, you will:- Inform clients about their eye conditions and the services available to them- Develop and maintain accurate, up-to-date and accessible resources- Send out welcome packs and information resourcesAbout YouTo be considered as a Sight Loss Adviser and Head Office Administration Assistant, you will need:- Effective communication skills with the ability to listen and empathise while remaining objective- Strong organisational skills- Competent IT skills, including Word, Excel and Client Relationship Management databases- To be educated to at least GCSE level English and Maths or equivalent- A full, valid driving licence and access to your own vehicleThis is a full-time role, working 37 hours per week from 9am to 5pm with flexible working hours available. You may be required to undertake travel around the county of Devon.Please note, this position is subject to a DBS check.The closing date for this role is 21st October 2022 with interviews scheduled for 4th November 2022.Other organisations may call this role Office Assistant, Administrator, PA, EA, Executive Assistant, Personal Assistant, Office Administrator, Sight Loss Support Worker, Sight Loss Advisor, Sight Loss Helpline Operative, Charity Helpline Advisor, or CharityHelpline Operative.Webrecruit and Devon in Sight are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.So, if youre looking for a new, rewarding opportunity as a Sight Loss Adviser and Head Office Administration Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of anEmployment Agency.