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Service Administrator

Demon Recruitment & Resourcing Ltd
Job LocationKenley
EducationNot Mentioned
Salary£19,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

An exciting opportunity has arisen to join my client, an award winning employer, as a Service Administrator.The primary fuction of this role will be to provide administration support and services to the Service Department.

  • First point of contact by phone and email from both clients, company technicians and sales force
  • Checking / actioning Sales paperwork
  • Checking / actioning Service paperwork
  • Liaising with clients on a regular basis to update on work progress
  • Taking ownership of queries and complaints
  • Keeping database records up to date
  • Producing and maintaining spreadsheets
  • Filing
  • Answering low level account queries
  • Post
  • General office duties
    • Skills Required:
  • Excellent Communication Skills - both written and verbal
  • Strong Customer Service skills when dealing with clients via telephone
  • Highly organised and flexible, with the ability to multitask and work to deadlines
  • Good working knowledge of Microsoft Office and Excel
  • Ability to stay calm under pressure
  • Fast, accurate data entry skills, high attention to detail.
  • Able to work under own initiative, be proactive and work efficiently as part of a team.
  • Strong interpersonal skills.
  • Detailed message taker
  • Flexible, courteous, friendly and positive approach to work.
  • Can’ do attitude
  • To help with development of role
    • The successful candidate will need experience in a wide variety of administration tasks, possessing excellent communication skills - both written and verbal, strong Customer Service skills when dealing with clients via telephone and email together with a can-do attitude. Good working knowledge of Microsoft Office and Excel is a must.The successful applicant will be required to work 08.00 to 17.00 Monday to Friday and will be entitled to 25 days’ annual leave plus additional bank holidays, accrued pro-rata during the first year, along with private healthcare for themselves and their dependants, commission for new business leads, death in service benefit and will be enrolled into the Pension Scheme.By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.Demon Recruitment confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.Whilst we would like to personally respond to every application this often isnt possible due to the volume of applicants. Should you have not been contacted within 7 days you have not been short listed on this occasion. However, your CV may be held on file for future reference.Demon Recruitment is acting as an employment business in relation to this vacancy

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