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Welcome & Service Assistant

Job LocationHolt
EducationNot Mentioned
Salary£8.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, part-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. What its like to work here Morston Quay is situated just within the shelter of Blakeney Point. The Point forms a wonderful backdrop to the quay area, with its salt marshes in the foreground. Its a popular spot with visitors, many of whom take one of the seal trips that depart from here. We are looking for someone to join the Visitor Welcome team at Morston Quay to welcome our visitors and share what is special about this place. What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.Please also read the full role profile attached to this advert. Who were looking for The minimum criteria required for this role is:

  • A great people-person, who is keen to learn about our visitors, their motivations and mindsets and offering sincere, exceptional customer service, every time
  • A team player who will help play their part in achieving the property ambitions and get involved with our work, beyond the Visitor Welcome building
  • Passionate about our cause, who can share this passion with others to help increase membership sales and retention as well as on-property fundraising
  • Passionate about presentation standards, understanding that first impressions count and can set the tone for the visit
  • Keen to learn more about what is special about this place and the work that we do
  • The package Benefits for working at the National Trust:
  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
  • APPLY NOW

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