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Operations Manager

Welcome Break
Job LocationHillsborough
EducationNot Mentioned
Salary33 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Operations Manager. Made at Welcome BreakHillsborough Services (Subway & Petrol Forecourt) - BT26 6JAUp to £33,000 pa plus BonusFantastic benefits, free parking & great career opportunitiesAre you a true leader Can you inspire teams to give it their alleven when the going gets tough As a Site / Operations Manager at Welcome Break, youll oversee all the brand units on-site, inspiring Unit Business Managers and their teams to give exceptionalcustomer service and deliver great business results.This isnt a role for the faint-hearted. Youll need loads of energy and ambition. Youll need to be happy making tough decisions to keep things on track.You willlead a site team and optimise their ability to deliver the Welcome Break Values, Behaviours, and Business Goals and always deliver outstanding Famous Five customer service across the site.This ensures a safe, warm, comfortable, customer-focused and profitable environment.To support you, well give you high-quality, bespoke leadership training and a dynamic, varied career path to help you achieve your full potential.You will support the business in the:

  1. Overall customer experience and adherence to brand or Welcome Break standards
  2. Implementation of policy, procedure and change programmes.
  3. Building, coaching and retention of UBMs and their teams for optimised performance.
  4. Delivery of EBITDA.
The qualities we look for as a Site / Operations Manager:
  • An inspiring leader with a can-do approach
  • Fanatical about delivering exceptional customer service, 24/7 across the site.
  • An energetic coach and mentor to Unit Business Managers.
  • A great strategist, innovator and problem solver.
  • Ambitious to go far in your management career.
Youll also need to:
  • Proactively set the agenda
  • Energise and influence others.
  • Make the tough calls and challenge the norm.
  • Be obviously passionate about your role.
  • Get things executed and done - Can Do!
  • Have high integrity.
Your experienceYoull have an impressive track record as a manager in a multi-branded retail or catering environment. Youll also need experience leading large, diverse teams, inspiring them to hit challenging sales and service targets.
  • Deep understanding of quality brand delivery.
  • Advanced problem solving and decision-making.
  • Financial acumen.
  • Facilities management.
  • Able to balance multiple business demands.
Key benefits for Site / Operations Manager:
  • Competitive salary
  • 33 days holiday
  • Contributory pension
  • Structured career path and bespoke training
  • Generous discounts on hotel rooms for you and family members
Due to responsibilities within the Site / Operations Managerrole, applicants will need to be 18 years of age or over.Please note internally we call this a Site ManagerOur customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our valuesand our passion for great customer service, your career could be Made at Welcome Break.

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