Scheme Manager

Job Description

Scheme ManagerHenley-in-Arden, Warwickshire£23,204 (pro-rata)Position: part-time, 20 hours per weekOur clients busy leasehold team manages almost 5,000 leasehold, freehold and shared ownership homes across the West Midlands.As Scheme Manager, you will be responsible for the day-to-day management of a leasehold scheme for the elderly comprising 52 properties. You will ensure that the two blocks are well-maintained both internally and externally and will support and advocatefor the residents there, building excellent relationships and day-to-day support as necessary.In housing you can make a real difference, the role of Scheme Manager will involve:

• Ensuring an excellent standard of customer service.
• Acting as the first point of contact between our clients residents.
• Managing customer enquiries and feedback professionally and effectively,
• Supervising the general running of the scheme, overseeing on-site contractors, and ensuring works are completed to a high standard.
• Maintenance of up-to-date records regarding emergency contacts and key support contacts for each resident.
• Updating Care Alarm records as necessary.
• Carrying out and keeping good record of internal and external block inspections.
• Recording maintenance issues and ensuring they are carried out to a high standard.

As Scheme Manager we need you to have:

• The ability to deal effectively with a range of customer enquiries and challenges in a responsible and sensitive manner.
• Knowledge and understanding of safeguarding issues, particularly in relation to older people.
• Knowledge and understanding of key health and safety risks and how these apply in an older person’s accommodation setting.
• A good level of written and verbal communication skills to enable effective communication with customers, other teams and external agencies.
• Good problem-solving and negotiating skills.
• Good general education including English and Maths at Grade C/4 or above.

They would be really excited if you have:

• Knowledge of the legislative and regulatory frameworks applicable to the social housing sector.
• Relevant experience working in a social housing setting.
• Relevant experience working with older people.

Our clients people are everything and they offer:

• Opportunities for salary progression
• IT equipment to enable hybrid working.
• Live work better’ scheme which actively encourages work-life balance.
• Annual leave starts at 25 days per year (pro-rata), increasing with length of service.
• Enhanced family leave.
• Company Pension -up to 10%.
• If part of the pension scheme you are entitled to Life cover (three times your annual salary).
• Organisational Sick Pay (benefit increases with length of service).
• EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Recognition through our Employee Excellence Awards.
• Representation opportunities on our Staff Consultative Forum.
• Access to a Wellbeing platform.
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health.

With over fifty years of experience, they have grown to be one of the UK’s most trusted social housing providers, Our client owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to ruralvillages and towns.There are some fundamental challenges people in our clients communities’ face, and they want to be an organisation which can help them deal with these. So, they are working to solve some of the most pressing issues around housing and homelessness.They have adopted a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse or neglect.As part of their recruitment process, they carry out robust safeguarding checks.This post is subject to a Enhanced DBS check (Disclosure and Barring Service).Closing date: 19th April 2024Interview date: To be arrangedPlease note our client will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.