Customer Service Advisor

Job Location	Henley-in-Arden
Education	Not Mentioned
Salary	£23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Role: Customer Service AdvisorPermanent Salary: £23,000Location: Henley-in-Arden and home working Benefits:Hybrid working, free parking, life assurance, private healthcare, share scheme and career progression opportunitiesWe are working on behalf of a thriving tech organisation who are looking to recruit into their Customer Support due to continued growth, and require a competent Customer Service Advisor to support their customers. This role requires excellent communicationand organisational skills, with the need to be proactive and reactive daily to support new and existing customers and suppliers, working in a fast paced environment.This role will be full time in the office whilst training to ensure you are set up for success, then you will benefit from hybrid working which will be 3 days in their modern offices in Henley-in-Arden and 2 days home working.Role and responsibilities:

As a Customer Service Advisor you will be responsible for handling customer queries over the phone first then following up via an email through their service desk portal
You will be providing first and second line application support for their customers
Support with gathering customer feedback
Accurately record details of each call or email received on the service desk, categorising and prioritising the incidents, endeavouring to provide a first-time call fix

Take ownership and progression of issues throughout the incident lifecycle, escalating to relevant senior team members if needed and providing the client with regular updates
Liaise with product development team for solutions to more complex queries
Providing customers with an exceptional level of customer service consistently
Once you are more experienced with their product offering you will be responsible for delivering online training to customers
Administrative tasks such as updating CRM and processing Excel data reports

Skills and experience required:

Proven work history in a customer service or administration role is essential
Outstanding communication skills both verbal and written
Desire to learn and progress within a thriving business
Strong organisational skills
Confident, resilient, positive and friendly mannerism
Confidence to push back and act with a sense of urgency when required
Ability to effectively prioritise workload
Minimum C grade or equivalent in GCSE English and Mathematics

Benefits:

25 days holiday plus bank holidays
Hybrid working 3 days office and 2 days home
Free parking
Life assurance
Share scheme
Pension
Progression opportunities

If you have the relevant skills and experience, and actively seeking a new Customer Service Advisor or Support Administrator role then please apply today!

Keyskills :
AdvisorCommunication SkillsCustomer ServiceCustomer SupportTechnical Support

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