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Administrator

Meridian Business Support
Job LocationHeathfield Industrial Estate, Newton Abbot
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

My client, an expanding, stable company, are looking for a Customer service advisor. This role will become permanent for some candidates that display excellent CSA skills and experience.The Customer Services Advisor will be dealing directly with customer queries and fault requests. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in linewith business process.The successful candidate will have customer service experience and be looking for an office based role.Key responsibilities:

  • Answer incoming calls and also respond to cases via email
  • Dealing directly with customer queries and fault requests, providing accurate information
  • Log information on calls received and maintain detailed and accurate records
  • Provide product information, replacements and replacement parts
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role
Person Specification:
  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Communication and problem-solving skills
  • Social media experience handling complaints and queries
  • Confident individual with customer service experience

Keyskills :
Customer Service Administration

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