IT Support Apprentice

Job Location	Heald Green
Education	Not Mentioned
Salary	12,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Employer description:At MFN claims we have in-depth expertise of identifying where your money has gone, what has happened to your investment and how to recover it.You do not need to use a claims management company to make your complaint to banks or financial institutions, and if your complaint is not successful you can refer it to the Financial Ombudsman Service, the compensation scheme, or the Pensions Ombudsmanyourself for free.When a company fails leaving investors nursing losses, often their life savings, the companys affairs are then reviewed by the Official Receiver or an Insolvency Practitioner.Overview:We currently have an exciting opportunity to join our team at our office in Cheadle. We are currently recruiting a 1st Line IT Support Technician to join our expanding team.Duties and responsibilities: [include:]

Answering and completing IT Support tickets / helpdesk tickets raised by internal/external staff members
Office 365 console administration
Support sales team with technical queries
Social media support
Setting up hardware for staff e.g. laptops, desktops, printers etc
Assisting in IT projects
Follow IT policies and procedures
Answering phone calls and passing on messages
Any ad hoc duties given by senior management

What we are looking for:Skills:

Good communication skillsboth written and verbal
Confident in using Microsoft Word, Excel and Outlook
Confident web browsing
Teamwork and ability to work under own initiative
Flexibility with hours if jobs run over etc.
Able to work under pressure in a busy fast paced environment
Problem solving skills
Having a driving license is not required but you must be able to get to the offices in Cheadle, Manchester.

Personal qualities:

Attention to detail
Organised
Positive attitude towards work
Passion for technology
Self-discipline

Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxWorking week: Monday to Friday,37.5hrs a week.Salary: £12,000 per annum.Future prospects: 92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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