Customer Service Executive

Job Location	Hales, Norwich
Education	Not Mentioned
Salary	£25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Are you looking for a role that will provide you with the satisfaction of helping people with every callDo you have a passion for customer service and the ability to be able to provide a high-quality serviceIf so, then this could be the perfect role for you.The Talent Crowd is currently recruiting for a Customer Service Advisor to join a successful and growing law firm based inHale. The successful candidate will be part of a team that provides an excellent, customer focused service.The ideal candidate will have previous customer service experience within the legal sector and must be able to demonstrate good communication and interpersonal skills. You must be able to provide a high level of customer service, whilst building a rapport withcustomers. You will be expected to be organised, reliable and have a strong work ethic.Your key responsibilities will include:

Dealing with customer queries and complaints in a professional and timely manner
Answering incoming calls and responding to emails
Providing a high level of customer service
Building relationships with customers
Following company policies and procedures
Maintaining accurate records
Supporting other members of the team
Have a happy, positive and calm demeanour and can make people feel at ease
Tenacity – you will be following up on leads and will need to keep abreast of the progress of cases passed on to our solicitors.

To be considered for this role you must have:

Previous customer service experience either face to face or phone based
An excellent telephone manner
The ability to handle difficult situations with customers
Excellent communication and interpersonal skills
The ability to work in a fast-paced environment
The ability to work to deadlines
An understanding of the data protection act
A good working knowledge of Microsoft Office

If you are looking for a role that will provide you with the satisfaction of helping people with every call and you possess the skills and experience for the role as outlined above, then please apply now.We look forward to hearing from you.

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