Customer Service Advisor

Job Location	Hadleigh, Benfleet
Education	Not Mentioned
Salary	£18,000 - £20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Our client, a highly successful and leading organisation in their field, are seeking a Customer Service Advisor to join their expanding team. To provide professional, knowledgeable and personalised customer service, whilst managing customer accounts. The successful candidate must be personable, self-motivated and possess excellent communication skills.Duties Required:• Creating customer accounts, quotations, sales orders, sales returns and up to date notes on customer requirements.• To answer the telephone promptly in a friendly and professional manner.• To answer emails within a predefined timescale.• To deal with customers in the showroom, as and when required.• To confidently offer customers creative and practical advice in relation to our products. • To assist with keeping the showroom and its facilities clean, tidy and up to date by following the pre-determined daily tasks.• To take ownership of complaints and queries to ensure swift resolution.• To liaise with other departments within the company.• To resolve product or service problems by clarifying the customers complaint and determining the best course of action for a timely resolution.• To provide general administration duties, relating to the role• To show initiative and troubleshoot general day to day IT issues.• To assist within other areas of the company as the business needs require.Experience Required:

Confident verbal communication skills.

Excellent written communication skills.

Self-starting and motivated.

Great attention to detail.

Effective time management.

Flexible and able to multi-task.

Team player.

Competent computer skills Word, Excel & Outlook

Proactive and willing to learn new skills.

English/Maths GCSE Grade C or above.

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