Product & Operations Executive

Job Location	Goudhurst
Education	Not Mentioned
Salary	?26,000 - ?30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Lloyd Recruitment Services are pleased to be working with a leading organisation based in Goudhurst. There is currently a requirement for a Product & Operations Executive to join the team on a full time permanent basis.

This is a multifaceted role, which will be responsible for liaising with suppliers to research, produce & secure allocations for group itineraries plus identifying potential itineraries

In addition the role is responsible for handling enquiries from the Australian office suggesting suitable hotels & services, preparing quotations and making bookings, ensuring a seamless experience for the customers

To ensure the smooth operation of bookings

Responsibilities:

Liaising daily with the Australian office to prepare individual & group quotes and itineraries as requested

Liaise with suppliers to check availability, hold options and ultimately book and confirm all arrangements as well as offering suitable itinerary suggestions as well as alternatives in terms of hotels, services and logistics

Book & manage all group allocations held with suppliers including hotels, sightseeing operators, rental companies, campsites, ferry companies etc

Ensure that all reservations are added accurately into the reservations system

Ensure all hotels and services are reconfirmed as necessary prior to client?s arrival

Ensuring final details are collected and passed on to the hotels and other suppliers, in way of issuing vouchers, to ensure seamless service during tour

Timely cancellation of unrequired services before deadline to avoid any cancellation charges

Monitoring sales & updating block allocations as necessary

Regular liaison & communication with the Business Manager in Australia to gain understanding of support they require and how to develop and enhance the product offering Proactive product development enabling new and unique proposals and concepts to be offered

Establish & maintain strong working relationships with suppliers, negotiating competitive rates, access to product and suitable allocations for the business

Negotiate competitive rates with suppliers where contracts are not held for ad hoc items or particular pieces of business as necessary

Conduct regular reviews of the product and contracts, with the Business Man in Australia, to ensure the product portfolio and rates are attractive and competitive

Prepare tour documents for guests and notes/instructions for tour guides

Be a key point of contact for all customers whilst they are in resort and assist with or amend client travel arrangements as required

Dealing with, and resolving where possible, any issues and customer complaints in resort or investigating complaints on behalf of the Australian office if requested

Liaise with suppliers and representatives as required, to ensure the holidays operate smoothly, establishing good relationships & cooperative communications with them

Liaising with the European Tours team to manage the identification & allocation of group tour leaders and being their key point of contact before, during and after the group tours

Supporting and assisting the European Tours team with their workload during busy periods/annual leave and identifying and gaining their support for the inbound product during busy periods/annual leave

Reconcile supplier invoices

Provide valuable feedback & input regarding existing product and how this may be improved, developed or expanded

Provide after-hours emergency customer support as needed

Experience:

Strong people skills - friendly and a team player

Excellent telephone manner and customer service skills with experience of customer care / complaint handling and resolution

Excellent verbal and written communication skills plus excellent numeric ability

Fluency in additional European language(s) are desirable

Passion for travel and for working in the travel industry

Highly organised with excellent attention to detail and high levels of accuracy

Ability to deal with a range of tasks with conflicting priorities

Flexible attitude to working in a dynamic environment and the ability to work under pressure and to deadlines, adapting to new systems and procedures as required

Able to work autonomously and show initiative

Good destination knowledge of the UK & Europe

Additionally the successful candidate will have to demonstrate the following:

A self-starter, able to organise themselves, work on own initiative and prioritise their workload

Able to spend time away from home, approximately 5 times per year, up to 1 week maximum at any one time

Able to work or travel at weekends on occasions as required

Previous experience of and confident driving in Europe

Location:The role will be based in Goudhurst so own transport is vital. Travel elsewhere in the UK and overseas will be required from time to time as well.£26K - £30K plus performance related bonusWorking hours: Monday - Friday 9am - 5:30pmDue to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates Required skills

Customer Complaints

Customer Support

Product Development

People Skills

Itineraries

Keyskills :
Customer Complaints Customer Suppt Product Development People Skills Itineraries

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