Customer Service Advisor

Job Location	Gorton
Education	Not Mentioned
Salary	20,000 - 25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

We are recruiting for an Inbound Customer Service Advisor to join one of the fastest growing car finance companies located in the heart of Manchester City Centre. You will be working in luxury offices with free breakfast daily, along with fantastic benefitsand salary package. Depending on experience the salary ranges between £21,000 - £25,000 with an annual bonus, along with free breakfast daily, company events, genuine career progression, plus much more.This is a fantastic opportunity to join an award-winning organisation who have been voted in the top 100 companies voted in 2020 & 2021. They have a 4.8* rating on Trust Pilot due to their amazing service and aftercare.The package for the Customer Service Advisor:

Salary between £21,000 - £25,000 D.O.E
Working from home days available 2 days a week after passing 3 month probation
Manchester City Centre Location with great transport links
10% Annual Bonus
Pension (9% non-contributory)
Private Healthcare with Family cover
Death in Service Benefit (Salary x 4)
Salary Sacrifice Electric Car Scheme
25 days holiday (plus bank holidays)
Discretionary Share Options post 12 months service
Company Maternity Pay
Full training and development.
Loads of social events

Duties for the Customer Service Advisor:

Answering inbound calls and assisting existing customers with any enquiries they have
Changing account details - updating bank details, addresses, and payment dates
Handling complaints
Showing empathy to vulnerable customers
Setting up repayment arrangements
General administration duties
Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)

Skills for the Customer Service Advisor:

We would like to hear from you if you have experience working in a phone-based customer service role as a - Customer Service Advisor, Call Centre Agent, Contact Centre Agent, Collections Agent or similar
Strong customer service skills and the ability to empathise with people
Experienced working within a regulated background

To be considered for this role please apply now with your up to date CV or contact Jenni at Fintelligent on for further information.F_SJ_JB_DEC

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