Senior IT Technician

Job Description

Here at the Witherslack Group, we strive to change young, vulnerable lives every day – and as a Senior IT Technician, you’ll have the chance to help us. In this brand new role, you’ll maintain the systems that make our team’s work possible. With your help, our professionals can support children and young people with special educational needs. Take care of our tech and you can do something extraordinary: help our team create brighter futures.The roleAs a Senior IT technician, you’ll help support our systems we use in our offices, schools and children’s homes. They include in-house computer systems; wireless infrastructure; switches; routers; desktops; and relevant peripherals. You’ll install all equipment and keep it well maintained, and when problems arise will be there to troubleshoot and diagnose. You’ll also support our state of the art datacenter and maintain connectivity, and with the help of our dedicated support team, keep everything up and running across the Witherslack Group. In our busy IT environment, you will support and develop systems, work on projects, support sites across the group with IT issues as well as working on new site developments.There will be travel to other sites around the Group, as well as supporting them remotely where possible. Collaborating with other members of the IT team in different locations will enable you to progress and develop your skills and knowledge.We will support you to develop your career in IT with opportunities to work with the support team and expand your IT knowledge. The key is to work closely with our experts and give our team excellent customer service. As you’ll be based in one of our outstanding schools, you’ll soon see the impact your work can have. And on top of that, you’ll gain recognised qualifications – the perfect way to give your career the head start you’ve dreamed of.Your profileHaving worked recently in a IT support role before, you’ll already have what it takes to provide first class support and service delivery. You have solid expertise in the following key areas:Microsoft operating systems and officeStrong knowledge of ITWindows Server administration skillsKnowledge and skills in VMwareYou can install, configure, test, maintain and troubleshoot the above technology. However, this role calls for more than technical ability. We’re looking for motivation, discipline and a natural gift for teamwork. Good communication skills are essential, as you’ll be helping and training users. We’re also looking for five GCSEs (or equivalent). Got the skills and qualifications We’d like to hear from you.For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. In short, we’re enhancing life opportunities.This role is based in Hinckley, but travel across the region to Oxford and Windsor will be required.RewardsWe know you are going to do great things. We offer a salary and benefits package that’s among the best in our sector. You will receive a competitive salary, 35 days holidays, contributory pension (matched up to 5%) and a comprehensive induction, as well as extensive Group staff benefits such as Medicash Health Plan/Employee Assistance, Kia preferential Affinity Scheme, Merlin Entertainment discounts, Cycle to Work and tax-free childcare vouchers.A vehicle will be provided for travel between sites and an on call allowance of £100 per week on call.