Ecommerce Support

Job Description

Job Title: Ecommerce Support Location: CoventryRate: £24.65ph via an Umbrella Company (Inside IR35) or £18.86ph PAYEEmployment Type: Contract (6 Months)Hours: Standard 40 Hours Per WeekReference: J39453The purpose of this role is to support the Ecommerce and ideal candidate will be working within the Global Brand Partnerships Experience and Collections (BPEC) Ecommerce Team.This role offers a dynamic opportunity for an individual with a blend of technical expertise, customer-centric focus, and a strategic approach to enhance Ecommerce and online experience. We are looking for a proactive problem solver with a passion for optimisingdigital experiences. The role involves supporting our Ecommerce Team and Experience Ecommerce End Users with a number of workstreams.Skills Required:

• Experience of writing briefs for Third-party Agencies and managing projects through to delivery with them.
• Ability to manage multiple tasks simultaneously.
• Meticulous attention to detail.

Skills Preferred:

• Experience in End User support and able to resolve End User enquiries, technical issues, and support requests related to the Experience Ecommerce Tech Stack.
• Escalate complex issues to the relevant Teams and co-ordinate resolution.
• Build and maintain relationships with End Users.
• Onboard new users.
• Provide ongoing training and updates for End Users.
• Develop and manage user guides.
• Gather and monitor user feedback.
• Process and workflow development:Develop and refine support processes and workflows to enhance efficiency and effectiveness.
• Data analysis and reporting: Generate reports and analyse data, providing recommendations for optimisation where appropriate.
• Website management and optimisation, Co-ordinate web updates with Accenture during the migration to DX in 2024.
• Support with the implementation of strategies for CRO (Conversation Rate Optimisation) to enhance the user journey and boost conversion rates.
• Conduct A/B testing and analyse user behaviour to identify opportunities for improvement.
• Collaborate with the Marketing Teams to implement SEO (Search Engine Optimisation) best practices.
• Monitor and optimise website content for search engine visibility and ranking.
• Collaboration with Marketing Communications Team: Work with the Marketing Communications Team to optimise website content, Ecommerce user journeys, and transactional email communications.
• Platform Upgrades and Rollouts: Support with the deployment of platform upgrades, and corresponding communication and training for End Users.
• Assist with the rollout of Checkfront version 4.1 across existing licenses and new operators/markets.
• Support the briefing and development of a new booking platform aligned with our clients wide platform.
• Support with the development and deployment of a new Ecommerce platform aligned with our clients Go To Market Strategy.

Experience Required:

• Experience of writing briefs for Third-party Agencies and managing projects through to delivery with them.
• Ability to manage multiple tasks simultaneously.
• Meticulous attention to detail.
• The priority is to look for a basic level of technical expertise with a strong attitude for learning and getting to grips with our tech stack.

Experience Preferred:

• Experience of using a Content Management System (CMS) platform (ideally AEM).
• Experience of writing reports and making data-driven recommendations.
• Some experience within a Digital Marketing, Digital Development or Ecommerce Team or Agency.

Education Required:

• Strong problem-solving skills.
• Excellent Team Player with good interpersonal skills.
• Excellent oral and written communications skills.
• Experience of using Google Analytics and SEMRUSH (or similar).
• Experience of working with Systems Integrators on technical development Knowledge of agile methodology.
• Understanding of our clients Experience Business.

Additional Information:This role is INSIDE IR35============================================================================= Do not miss out on your chance of interview - APPLY NOW!Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply!Caresoft Global Limited operates as an Employment Business and Employment Agency. We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.

Keyskills :
CMSProblem SolvingGoogle AnalyticsAEM