Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Call Desk Team Leader

HPCareers
Job LocationFlockton
EducationNot Mentioned
Salary27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Call Desk Team Leader

  • Our market-leading client is seeking an experienced Customer Service / Retention Team Leader to join a busy department within their operations function.
  • Purpose of the role is to lead, mentor and develop your small team of circa 5 staff, all of whom are required to work to SLAs and KPIs in a very busy call deck environment.
Key duties
  • Leading a small team of Call Desk Advisors whom are supporting business customers with all their enquiries relating to services, products, breakdowns, installations, remedial work, appointments etc.
  • Your team are managing volume orders processing, whilst also producing quotations
  • Responding to volume calls within a busy call desk environment according to call targets KPIs and SLAs
  • Speaking largely with business customers, but also includes residential customers
  • Using a variety of IT systems to record, process and update customer information including: MS Office, word, excel, emails as well as bespoke databases
  • As a Team Leader, you will produce reports, follow HR practices, support recruitment, conduct reviews and set your team goals and objectives to develop then in their role and the wider business
  • You will work closely with many internal departments to collaborate on best practice and deliver a first-class service
  • You must be a solution driven personality, someone with a positive mindset, and the ability and enthusiasm to achieve business objectives
Salary and Benefits
  • £27,000pa
  • 25 days annual leave + Bank Holidays
  • Monday to Friday, 37.5 hours a week
  • Career development opportunities
  • Medicash health scheme membership
  • Pension scheme
  • Free car parking
  • Staff room + outside seating areas
  • Free tea and coffee facilities
  • Sports and social club
  • Weekly star player award
  • Great team atmosphere on site

Keyskills :
Customer ServiceMentoringRetentionTeam LeaderTraining

APPLY NOW

Call Desk Team Leader Related Jobs

© 2019 Naukrijobs All Rights Reserved