Customer Service & Contract Support Coordinator

Job Description

Customer Service & Contract Support Co-Ordinator£23,000 - £25,000 per annum39.5 hours per week Monday - Friday Office basedWellingborough, NorthamptonshireWe are recruiting for a growing family run business based in Wellingborough. They provide commercial catering equipment facilities support to well-known UK brands.We are a friendly and open business led by our family values, we value each team member and their contribution to a great quality service.We are seeking a full-time Customer Service & Contract Support Co-Ordinator to join our team - someone that can bring positivity and a curious mind.You will be a key part of the team delivering all elements of our day to day service. Youll need to be self-motivated, able to problem solve, deal with a wide range of tasks and deadlines and have great attention to detail whilst being able to keep focusedon delivering a personalised service to our clients.Excellent communication skills are key as you will need to build rapport with clients, engineers and communicate pro-actively with colleagues to ensure team success.You should have prior experience in a customer service environment and be willing to learn from the basics up.Objectives of this Role· Deliver the day-to-day administration within our operations team and support the business wide team.

• Responsible for all elements of service delivery within our client contracts.
• Collaborate with the wider team to deliver our service alongside supporting our contract managers.
• Contribute to the commercial success of the business within your role.
• Deliver all elements of the role in a personal and professional manner.

ResponsibilitiesClient Contracts

• Organise and fully manage planned maintenance works.
• Be a key point of contact for clients and be able to understand their business needs.
• Prepare client reporting for external an internal review.
• Represent our operations team during client visits and provide support to Business Development Managers
• Take part in client out of hours call support on a rota basis.

Parts Sourcing

• Source spare parts and provide estimates to clients.

General

• Take incoming calls/manage email inbox and respond to client and supplier enquiries.
• Allocate breakdown calls.
• Obtain daily updates on engineer attendance and spare parts.
• Pro-active call management to progress open jobs through to completion as quickly as possible.
• Process and validate engineers reports and follow up actions.
• Keep clients up to date on the progress of jobs.
• Build good working relationships with engineers/supplier.

Team

• Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
• Contribute to team meetings, providing solutions & updates.
• Work closely with the supply and account teams to deliver services to clients.
• Support the wider Arolite team with any other tasks as required.

Skills and Qualifications

• An ability to learn quickly and retain information
• Good attention to detail
• Excellent written and verbal communication skills
• Be willing and able to adapt to changing business and client needs
• Strong time-management skills and multitasking ability
• Ability to work under pressure and meet deadlines
• Previous customer service experience
• Proficient in Office 365, with aptitude to learn new software and systems

What you can expect from us…..Support, honesty and regular feedbackAn interest in your personal and professional developmentA varied and interesting roleModern and spacious working environment with parkingAn open and relaxed business cultureCompetitive salaryRequired skills

• Catering
• Communication Skills
• Customer Service
• General Administration
• Service Delivery