Customer Service Advisor

Job Location	Estover
Education	Not Mentioned
Salary	18,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

NFU MutualRole: Customer Service AdvisorLocation; Estover, PlymouthStarting Salary: £18,500The roleThis role is a first step into an insurance career with long term progression and development opportunities.As a Customer Service Advisor youll be the backbone of the team in our Plymouth branch based in Estover, delivering the best possible customer service to new and existing customers. This is a varied role where you will have the opportunity to develop yourknowledge and skills within your daily tasks of reviewing & amending policies, managing correspondence, process renewals and building long-lasting customer relationships. As part of your ongoing development you will also have the opportunity to be involvedin renewals, correspondence and even marketing.Our team believe in putting our customers at the heart of everything we do and as Customer Service Advisor you will bring your personality and professionalism to establish long term, effective relationships with new and existing customers. This role fallsunder the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in the role, full training and support in this role will be given in-line with the FCA standards and regulations in addition to ongoing screeningchecks once in post.About youWe are looking for someone with a patient and reassuring personality that will always go at the customers pace, making them feel comfortable in discussing policy renewal, answering general queries, or looking at new insurance opportunities. You will beenthusiastic, willing to learn and open to new ideas, and will have approachable style to building relationships with customers and colleagues alike.It is also essential that you have the following:

Good customer services skills via phone, email and face to face
Excellent written and verbal communication skills
A minimum of 5 GCSEs A-C, or equivalent, including Maths and English.

About NFU MutualWe are a leading provider of General Insurance and Financial Services. From our strong farming roots we have been in business for over 110 years, growing to a UK-wide organisation. Were proud to remain completely customer focused, down-to-earth and committedto the rural communities weve grown from. Our ethos is of trust, respect and personal service and lies at the heart of all we do, giving us an excellent reputation and exceptional member loyalty.In return we offer:

Competitive salary
25 days holiday
Personal Accident and illness policy (T&Cs apply)
Free Parking
35 hours per week (unpaid hour for lunch)
Standard Pension scheme
Monday to Friday 9am - 5pm (no weekends)

Please note that youll be employed by an Agent of NFU Mutual and not by NFU Mutual directlyWe are looking forward to the future and growing our team of talented people, if you are interested in this role and joining our organisation, please send a covering letter along with a copy of your CV to us via the link below.

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