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| Job Location | Estover |
| Education | Not Mentioned |
| Salary | 19,050 - 20,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Wilmington PLC are looking for a Customer Service AdministratorCustomer Service AdministratorLocation: Plymouth - PL6 7TL Salary: £19,050 - £20,500Term: Full Time, PermanentWhy do we want youYou are an experienced Customer Service Advisor and the kind of Customer Service Advisor that customers asked for by name because of the exceptional Customer Service you provide them with.Providing an exceptional customer journey is in your DNA as is following up with strong administration, accuracy and attention to detail to ensure all invoices and queries are logged and dealt with effectively and efficiently.A bit about usWilmington plc is a company with a difference. Over the years weve grown by acquisition and as such we have many unique businesses in our portfolio. Mercia Group is one of them!Main Purpose of RoleInternally this role is called a Processing Administration because you work as part of the team that ensures all Mercia client requests and orders are processed promptly and correctly, ensuring a positive impression is received by all clients and internal colleaguesalike.Responsibilities include:- You will be required to work to deadlines and ensure all clients requests and orders are processed accurately and on time in line with internally agreed SLAs.- You will be expected to liaise efficiently with the wider team.- Processing invoices for client orders of all Mercia products and processing through Salesforce.- Efficient and effective resolution of client queries received via web chat, emails and telephone calls.- To comply with all regulatory requirements and processes, for example GDPR and information security.- Processing of all other items as required.Skills and Experience Required- Experience in the same or similar role.- A proven track record of working to deadlines and ensure all clients requests and orders are processed accurately and on time in line with internally agreed SLAs.- Excellent communication skills to liaise with internal and external clients.- Experience providing exceptional customer service- To comply with all regulatory requirements and processes, for example GDPR and information security.- Salesforce experience - desirableAs a portfolio Company, we are all different at Wilmington. We understand the power of bringing difference together and we celebrate the innovation and creativity it brings through diverse experience, knowledge, and perspectives.
Keyskills :
AdministratorCustomer Service AdministratorAdmin Assistant