Customer Services Administrator

Job Location	Erdington
Education	Not Mentioned
Salary	£23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Services Administrator – Permanent contract to start ASAP!Location: Erdington, Birmingham Hours of Work: 8.45am – 4.45pm – Mon – Thurs + Fri 8.45am – 4.15pm Salary: £23,000paKnowledge, Skills & Experience: Computer skills in Opera or SAP advantage but not essential Excellent Phone Manner and ability to handle a large volume of calls Mechanical / Electrical aptitude Previous experience interpreting Spare Parts/ Customer Service SkillsDuties: Providing customer support to internal and external enquiries received by telephone – this includes parts, stock availability and pricing enquiries.  Spare parts inbox – attending to website, webstore and email enquiries requiring parts interpretation (importing of orders where necessary). Creating accounts for order processing  Liaising with couriers, whether this be for proof of deliveries or deliveries enquires. Assisting with webstore activities, including account details, discount structures and part listings - assisting customers where necessary. Counter sales - assisting customers at the sales counter with emphasis on problem solving at this level, often involving investigator work to ascertain the correct parts required. Liaising with purchasing and technical services to obtain relevant information to help with spare part enquiries for new and existing items. Returns – generating returns details for customers. Picking/ packing of spare parts when required. Processing of weekly sea orders and purchase orders. Creation of new parts on system and webstore. Receipting stock, ensuring correct quantities and prices are applied at all times (including foreign exchange rates). Perpetual Inventory counting. Updating minimum/ maximum stock levels.If you would like to know how we will store and process your data, please visit gdpr-data-protection to read our GDPR Data Protection Statement.

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