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Customer Services Assistant

Marketplace Group
Job LocationElstree
EducationNot Mentioned
Salary19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Services Assistant My client a leader in their industry distribution of Fashion Accessories is seeking an extra person to join the teamThis role offers a great opportunity for someone looking to expand their skill set in a dynamic and varied job role. Are you enthusiastic, friendly and do you possess a hands-on attitude If so, then we might just be a company you would love to work with.Job Function:You will be responsible for taking ownership of processing customer enquiries, orders and repairs while continuously improving customer satisfaction and account management. A key part of this role is to establish & develop excellent product and customerknowledge together with trading requirements that supports our brand values.Key Responsibilities:

  • Building relationships with and speaking to buyers /merchandisers of retail stores.
  • Dealing with queries from end users regarding our after-care service including repair issues, product information, availability of product, stockist location.
  • Providing information relating to orders, repairs, stock situations, pricing, and product updates to your customers.
  • Pro-active in approaching these customers with sales information in order to increase/ maximise selling potential.
  • General Duties - Order processing and Invoicing, Stock updating, Administration duties including filing, photocopying.
Skills Required:
  • You will need to be computer literate in Word, Excel, and Outlook. Knowledge of Opera accounting system is desired, but not essential as training will be given.
  • You will need to have a positive and pro-active attitude to your work, be conscientious, willing to assist in all areas and be a team player.
Benefits:
  • 23 Days Holiday PA (once accrued)
  • Company pension
  • Employee discount
  • Free on-site parking

Keyskills :
Customer ServiceOrder ProcessingAnswering Phones

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