Technical Product Support

Job Location	Elsenham
Education	Not Mentioned
Salary	25,000 - 27,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Title: Technical Product Support Location: Elsenham Salary: £25,000 - £27,000 (depending on experience) Term: PermanentHours: 8:30am - 5:30pm Monday - FridayRecruitAbility are looking for an experienced technical product support person to join their fast growing client based in Elsenham. This is an exciting time to be joining them, as they expand into new areas, and offer huge opportunities for the right person.The Role of Technical Product Support:

Solve technical support inquiries via telephone or email with a positive and professional demeanour
Document interactions comprehensively for auditing and record keeping purposes
Work within a team to identify recurring issues or opportunities for product or process improvements
Create and submit knowledgebase entries to help improve customer service capabilities
Stay abreast of product changes, working alongside with lab and test systems to come up to speed quickly with new capabilities, devices, and features
Identify and resolve electrical and/or electronic product issues.

To be considered for the role of Technical Product Support:

Previous technical support experience is essential
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
Experience designing and supporting multilayer IP networks
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation and listening skills
Strong decision-making and analytical abilities
Computer programmer/ software formalization
Electronic hardware testing and basic fault finding.

** You must have your own transport due to the location of the office**The Package for Technical Product Support:Salary: £25,000 - £27,000 (depending on experience)Hours: 8:30am - 5:30pm Monday - FridayPension20 day holiday (excluding bank holidays)Birthday holiday and long service holidaysFree on-site parkingPlease apply on line quoting reference RA12904 or call Adrienne for more information on .This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Keyskills :
Technical Product Support

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