Customer Service Administrator

Job Location	Elsenham
Education	Not Mentioned
Salary	20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Title: Customer Service Administrator Location: Harlow Salary: £20,000 per annum Term: Permanent Hours: Monday - Friday 9am - 5pm (some flexibility in the hours). Hybrid working RecruitAbility is looking for an experienced Customer Service Administrator to join their well-established client based in Harlow. This is a hybrid role, with some flexibility for the right candidate. This role would suit a confident candidate, with excellentcommunication skills.The Role of Customer Service Administrator:

Dealing with incoming email queries/ communicating with the general public in connection with their queries (when required)
Daily filing and paperwork (when required)
Obtain full knowledge and use of company computer processes and systems
Acknowledge, investigate and correspond on all queries received via, phone, email or web
Dealing with customer queries through Live Chat
Ensure that the company is always represented in a professional manner
Attention to detail and high standard or customer service is required
Team player with positive attitude and natural customer care skills

To be considered for the role of Customer Service Administrator:

Excellent phone manner, communication and written skills
Ability to work within a team and alone when necessary
Ability to have clear, concise and professional dialogue with customers and internal colleagues by telephone and email
Deal with situations where the customers expectations have not been met and achieving a positive outcome that gives the customer with a positive impression
Have the ability to organise time effectively and stay on top of all queries
Good computer skills including basic Excel, Word and Microsoft Outlook
Committed to helping with the growth of the company and to help in maintaining high company service standards

The Package for Customer Service Administrator:

Salary: £20,000 per annum
Hours: Monday - Friday 9am - 5pm (some flexibility in the hours). Hybrid working
Pension
20 day holiday (excluding bank holidays)

Please apply online quoting reference 13125 or call Adrienne for more information on .This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.

Keyskills :
excellent communication skillscomputer skillsExcellent phone manner

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