Active Outdoors Assistant x 4

Job Description

Summary As an Active Outdoor Assistant, you will be joining a team whose main focus is helping visitors safely use the rowing boats. You will be based outside beside the river and will work with colleagues in the Welcome Team and other departments to ensure allvisitors have a brilliant time whenever they visit Flatford. Hours and days will vary, but very regular weekend working will be required between April and September.Given the nature of this outdoors weather dependent role we are unable to guarantee a firm working pattern, but you could expect to work between 200 and 400 hours over the duration of the contract What its like to work here Flatford is a famous location that has been a tourist and cultural destination for over a century. It attracts many thousands of visitors per year, from local people walking their dogs to international visitors searching for the Constable views. As wellas beautiful countryside and fascinating history, Flatford has a very popular tea room, gift shop and exhibition. The rowing boat hire is one of the most popular features at Flatford, so you will be joining the team who help visitors enjoy there time on theriver Stour. What youll be doing You will be working outside beside the river, running the boat hire operation at Flatford on a day to day basis. Responsibilities will include: helping visitors in and out of rowing boats; ensuring the safe use of the rowing boats and maintaining high healthand safety standards; cleaning and maintaining the rowing boats and cash handling. The work will be quite physical and you will be expected to work on a floating pontoon, climb in and out of rowing boats and help visitors in and out of boats. Customer serviceand cash handling skills are also important, as is an interest in outdoor recreation. You will also work closely with the Welcome team, who manage the visitor experience at Flatford. You may join them for some shifts in the Welcome area and help with eventsand activities across the site. Who were looking for Wed love to hear from you if this sounds like you:

• Keen to deliver excellent customer service to ensure visitors get the best possible experience from their visit.
• Enjoy working as part of an effective team, including with volunteers.
• Be willing to physically help people in and out of rowing boats.
• Are comfortable working near water and on floating structures.
• Are happy to engage visitors whilst ensuring all compliance and safety requirements are being met.
• Are accurate in keeping records and handling money.
• Are willing to undertake all necessary training and learn new skills if necessary, such as rowing and boat maintenance.

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

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