Active Outdoors Assistant x 3

Job Location	East Bergholt
Education	Not Mentioned
Salary	9.90 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , part-time

Job Description

Summary This role will be focused on the day to day operation of the rowing boat business at Flatford, although you may work across the site as needed.Youll be expected to work weekends on a regular basis as part of a team. The days and hours youll work each week will vary from 1 day of 6 hours to 3 days of 7.5 hours, depending on the time of year, the weather and holiday commitments of colleagues. What its like to work here Youll be joining a friendly team of staff and volunteers who are committed to ensuring visitors have a great time when they visit Flatford. The Active Outdoor Assistant role will be part of the Visitor Welcome team, who focus on all aspects of the visitorexperience across the site, including visitor welcome, site presentation and event management. The role is new to Flatford and the focus will be on the safe and effective day to day operation of the rowing boat business. To do this, youll work with otherActive Outdoor Assistants and the Active Outdoors Supervisor. All these roles will be line managed by the Site Manager. What youll be doing Your primary focus will be operating the rowing boat business on a daily basis. Youll be based outside and your tasks will include: preparing the rowing boats for use; welcoming visitors and undertaking key health and safety checks, takingpayment and using the booking system, helping visitors start their rowing boat trip, welcoming visitors back when they return, closing the business at the end of the day. The role will require you to climb in and out of rowing boats, row the boats when necessaryand work close to water. An ability to swim would be advantageous, although youll be required to wear a life jacket when close to water. As necessary, youll also help the Welcome Team across the site, including in the Welcome Area, near Bridge Cottage andthe surrounding countryside. Who were looking for Youll need to have the following experience:

Working with the public in an outdoor setting.
Customer service with a focus on helping visitors enjoy their visit.
Good interpersonal skills with the ability to give clear instructions about the safe use of equipment.
Some knowledge of health and safety processes and how these should be applied to outdoor activities.
Experience of undertaking physical tasks on a daily basis. Given the nature of the role, relevant experience could include: small water craft operation, cash handling, customer service, health and safety, cleaning, presentation and simple maintenance.
Cash handling and daily cashing up using an electronic till.
Good IT skills and the ability to use software, such as an electronic booking system.

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

Flexible working whenever possible
Free parking at most locations
Free entry to our properties for you, a guest and your children (under 18)
Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.

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