Service Delivery Manager

Job Location	Duxford, Cambridge
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Are you a dynamic leader with a passion for service excellence SMT GB, based at Duxford, is looking for a talented Service Delivery Manager to join our team and drive success in service operations.This role is being offered with a highly competitive base salary plus benefits which include Bonus, Electric Vehicle Car Scheme/cash allowance, Pension, Bupa, 33 days holiday including bank holidays.Responsibilities:

Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
Managing service delivery in our area to ensure top-notch performance.
Nurturing and enhancing customer relationships to foster long-term loyalty.
Upholding stringent health and safety standards across the department and workshop.
Ensuring meticulous maintenance of our CRM system for streamlined operations.
Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
Taking charge of hiring, training, and developing both new and existing staff members.

Personal Skills & Experience Required:

The ideal candidate will have experience as a branch manager, with a track record of overseeing various functions within a site and managing staff across different roles.
Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles is highly desirable.
Experience with OEMs such as CAT, Liebherr, JCB, or Finning would be advantageous.
Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.

We are Services, Machinery and Trucks (SM) GB and are an internationally recognised market-leading distributor of Volvo Construction Equipment. SMTGB prides itself on being an equal opportunity employer. We look forward to welcoming you to the team!If youre ready to take on a challenging yet rewarding role in service management and contribute to the success of a leading organization, we want to hear from you! click apply nowJoin SMT GB and be part of a team thats committed to excellence in service delivery. Apply now and embark on a fulfilling career journey with us!Required skills

1Construction Industry
1Management
1Plant Engineering
1Plant Operations
1Service Delivery

APPLY NOW