Customer Service Representative / Account Manager

Job Location	Duxford, Cambridge
Education	Not Mentioned
Salary	£15.10 per hour, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Job Type: Temporary for 12 to 18 months
Working hours: 8:30 - 16:30, 3 days in the office and 2 days working from home (during training you are required to be in the office 5 days a week. Training will be for about 2-3 weeks)
Location: Duxford
Salary: £15.10 per hour (£29,400 per annum)

We are looking for a dedicated Customer Service Coordinator to act as the main point of contact for customer enquiries. The ideal candidate will coordinate the companys resources to achieve agreed service levels, work within customer service standards,and meet or exceed targets. This role requires proactive management of customer relationships and quality issues, ensuring high levels of customer satisfaction. Day to day of the role:

Be the primary contact for all customer enquiries and purchase orders, handling them directly or coordinating with the appropriate resources.
Provide quotations and lead times for standard products and follow up with customers post-quotation.
Liaise with Key Account Managers and Product Managers for non-standard product quotations.
Manage and coordinate quality issues and complaints, keeping customers informed of progress until resolution.
Liaise with the Quality teams and escalate issues when necessary.
Comply with all compliance processes and liaise with the Compliance team to resolve any issues.
Conduct regular meetings with key customers to understand their service level expectations and business-related issues.
Stay informed about customers’ markets, build rates, and strategic needs to offer proactive support.
Undertake Value Added tasks such as compiling status reports for open orders and providing sales reports.
Manage late deliveries, communicate with customers, and negotiate win/win situations for delivery requirements that cannot be met.
Review credit limits, monitor overdue receivables, and work with the Finance team to resolve payment issues promptly.
Follow the Customer Service procedures and use tools to ensure departmental efficiency.

Required Skills & Qualifications:

Proven experience in customer service/account management or a similar role.
Excellent communication and interpersonal skills.
Ability to manage and prioritize tasks effectively.
Strong problem-solving skills and the ability to handle complaints efficiently.
Knowledge of customer service standards and procedures.
Proficiency in using customer service software and tools.
Ability to build and maintain strong customer relationships.

To apply for the Customer Service Representative position, please submit your CV detailing your relevant experience.

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