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Customer Service Representative

Reed Business Support
Job LocationDuxford, Cambridge
EducationNot Mentioned
Salary25,000 - 30,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for a Customer Service Representative to join a globally known company on a full-time and permanent basis. They are the industry leader in the manufacturing of advance composite materials and the world leader in honeycomb manufacturing forthe commercial aerospace industry.You will be working Monday to Friday from 8:30am to 4:45pm - 2 days a week in the office and 3 days from home. .Key Responsibilities:

  • Main point of contact for all customer enquiries and purchase orders.
  • Manage and coordinate quality issues and process complaints swiftly.
  • Understand and comply with all compliance processes.
  • Be fully conversant with the customers markets.
  • Work closely with the Customer Service teams to achieve operational excellence and develop best practise.
Person Specification:
  • Ideally educated to A Level or equivalent with good evidence of numerate skills. Scientific qualifications would also be an advantage in view of the technical nature of both the product range and the customers industries.
  • Understanding of the customers organisation and market environment.
  • Be self-motivated with good interpersonal skills and a good telephone manner.
  • Previous experience in a B2B Customer Relationship Management environment is desirable although the demonstration of an ability to pick up the skills quickly could be acceptable.
  • Attention to detail.
  • Familiarity with computer systems and software is essential.
  • French language skills would be beneficial.
  • Excellent communication skills, both written and verbal.
  • Time management.
If this role sounds of interest to you, please apply now!

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