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Job Location | Doxford International Business Park |
Education | Not Mentioned |
Salary | £26,028 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time |
Customer Care AdvisorStarting salary from £26,028(dependent on experience)Up to 5% bonusDoxford Park, Sunderland40-hour week Monday to Friday between 8am and 10pm, six Saturdays a year 8am to 4.30pmWe have two 12 month fixed term contract opportunities available to join our dynamic Customer Care Team as a Customer Care Advisor, which is responsible for providing a first-class service to both our external and internal customers. It is an exciting team to be a part of with a varied workload, so if youre motivated to think outside the box, havethe determination to deliver an excellent service and are passionate about putting customers at the heart of all we do, this could be the position for you.Working within a small customer contact centre, your role would be answering and dealing with telephone calls, letters, emails and social media enquiries and complaints from both internal and external customers. You will be supporting the NGN VulnerabilityStrategy which overarches five key themes – physical disability, mental health, financial vulnerability, rurality and temporary vulnerability (e.g., bereavement or pregnancy) to ensure we make every contact count (MECC) during all interactions. You will alsobe responsible for ensuring that excellent customer service is always delivered to all our customers, and you will ensure that your work meets the quality standards expected by the company and is always performed efficiently.Key Accountabilities and Responsibilities