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Service Manager Nurse Qualified

Maria Mallaband Care Group
Job LocationDisley
EducationNot Mentioned
Salary£45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the RoleThe Service Manager assists the Care Manager in professional and administrative duties and is responsible for care/nursing matters in the Home in the absence of the Care Manager.In the absence of the Care Manager the Service Manager is the leader and a working member of the care team and as such, has overall responsibility for the nursing/care management of the Home, maintenance of high standards of care, and the monitoring of performance of all staff. To ensure that standards are maintained and that adequate cover is provided, the Deputy will be expected to work at night, at weekends and on Bank holidays as necessary.The Service Manager will also be expected, from time to time, to assist the Care Manager with unexpected visits and inspections of the Home when otherwise off duty.In the absence of the Care Manager the Service Manager is a designated leader in accordance with National Care Standards Commission in the Homes’ Nursing/Care Policy.The care policy of the Home is as follows:To consider the residents as an individual and treat them with the dignity and respect which their age and experience in life deserves. To meet the residents’ own physical, emotional and spiritual needs in a non-judgmental way and to be respectful of a resident’s privacy and personal space.The quality of life is more important that longevity and that the Home is not somewhere to be until they die, but to give purpose and enjoyment to life.That the Home is to be a real home for the residents. This enables them to have the right to make independent decisions about their life-style, within the context of community living. Residents who are unable to be totally independent should be encouraged to retain the independence, privacy and dignity they have and motivated to achieve more wherever possible.Main duties:

  • Promote the Company Mission Statement at all times.
  • Ensure that each resident has an assessment and personal care plan, to ensure that the plan is followed and evaluated at pre-determined intervals.
  • To comply with all Policies as set out in the Policies and Procedures Manual.
  • Ensure that all treatments are carried out in accordance with best practice, as detailed in Royal Marsden Manual of Clinical Nursing Procedures (where appropriate).
  • In the absence of the Care Manager or as directed, to oversee the induction of new staff to their duties, following Company Policy.
  • Assist Care Manager in monitoring the performance of all care staff and to advise the need for any other training which may be necessary for individual members of staff.
  • Liaise with general practitioners and other members of the Multi Disciplinary Team to achieve a multi-disciplinary approach to care.
  • Supervise and instruct, where necessary, in the carrying out of Health and Safety at Work Act and any other relevant legislation.
  • To be on call as agreed with the Care Manager and whilst Care Manager is on holiday.
  • Assist Care Manager to prepare duty rotas at least two weeks prior to the commencement of that rota and to ensure safe staff cover for the home within the agreed staffing levels.
  • Ensure that the Care Manager/Regional Director is aware of any incidents or accidents to residents, staff or visitors and to complete the appropriate forms and documents.
  • To identify any medical, stores or equipment requirements for discussion with the Care Manager.
  • Ensure that any equipment found to be faulty is removed from service.
  • Assist in the safe custody of residents’ property.
  • Monitor care staff attendance and assist Care Manager in taking corrective action as necessary.
  • In the absence of the Care Manager oversee the appointment of any new staff required whilst following the Recruitment Policy.
  • Participate in the admission of new residents for the Home, under Care Manager’s instructions.
  • Assist in the resolution of complaints following the Complaints Policy.
  • Ensure that all accidents and incidents are recorded immediately or as required by law.
  • Maintain adequate supplies or residents medication and ensure receipt, storage and disposal is carried out in the correct manner, according to NCSC legislation.
  • To be flexible and adaptable in participating in other jobs that are necessary for the smooth running of the home and the safety of theresidents.
    • Communication
  • To ensure accurate and timely handovers.
  • To maintain good communications with residents and their relatives and, where possible, to involve them in the individual resident’s care plan.
  • Liaise with general practitioners and other members of the Multi Disciplinary Team to achieve a multi-disciplinary approach to care.
  • In the absence of Care Manager ensure that the Regulators and Regional Director are informed of any accidents, deaths, hospital admissions, incidents and infectious diseases by way of Regulation 37 reporting.
  • In the absence of Care manager ensure that HR Manager is informed of any HR issues.
  • Maintain confidentiality at all times in relation to the relevant data protection legislation.
  • Develop a good rapport with residents, relatives and be polite and courteous to all visitors. When answering the telephone, ensure professionalism at all times and that any messages taken are dealt with effectively.
  • Marketing the business by showing prospective customers around the Home and ensuring that a record is retained of their details.
  • Understand the importance of correct record management and own personal responsibilities in maintaining this through passwords, storage of documentation, and sharing information ( both paper based or on electronic systems).
  • To be proactive in information management including identifying errors and omission in records and personal data, informing relevant persons promptly to reduce risk of harm or inappropriate care and treatment, and responding to external recommendations to improve data quality
  • Report breeches of records security to line manager or the Caldicott Guardian.
    • Bowerfield CourtBowerfield Court is a luxurious care facility from Maria Mallaband that is dedicated towards looking after people who require Nursing & Residential Care, with en suite bedrooms all suitable for occupants with mobility problems. As well as being a friendly and attentive care service, Bowerfield Court is convenient as a care location for being situated close to local amenities and public transport links, together with two National Parks that residents can enjoy on organised activities days. This modern care facility is elegantly furnished a

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