Receptionist Day

Job Description

The Receptionist is part of the care team and as such will have some contact with residents.The Receptionist must maintain a friendly manner when working with or near Service Users, relatives and visitors. The reception area is ‘front of house’ for the Care Home and the duties of the receptionist are to ensure that residents, guests and all visitors to the Home are treated courteously and efficiently at all times.The Receptionist must maintain confidentiality about all issues discussed in the office regarding residents, the Home and staff and must never discuss any of the issues outside of the Home.Main duties:Promote the Company Mission Statement at all times.To answer all incoming calls in a timely, professional manner.To welcome all visitors in a polite, professionalmanner, ensuring the correct company policiesare adhered to i.e. health and safety etc.Ensure the reception is manned at all times (arrange cover during lunch time etc., usually Administrator)To work closely with Care Manager, assisting in any matters arising, and ensuring Manager is aware of all relevant information.Deal effectively with all enquiries, either Service Users, Head Office, Social Services, Regulatory Bodies and sales representatives, and any other outside agencies.Arrange domiciliary visits, i.e. opticians, dentist etc., at the request of the Person in Charge.Obtain adequate knowledge of organisational communication systems and pathways for information and ensure compliance in a timely and efficient manner.Assist Care Manager with the general appearance of the Home, ensuring that high standards are maintained throughout.Communication:Maintain confidentiality at all times in relation to the relevant data protection legislation.Develop and maintain a good rapport with Service Users, relatives and be polite and courteous to all visitors. When answering the telephone, ensure professionalism at all times and any that messages taken are dealt with effectively.Ensure safe use of equipment and report any defects to the Care Manager.Report incidents involving Service Users, staff or visitors immediately to the Person in Charge.Attend staff meetings as required.Adhere to the Computer Policy as per the Policy Manual and Employee Handbook.Understand the importance of correct record management and own personal responsibilities in maintaining this through passwords, storage of documentation, and sharing information ( both paper based or on electronic systems).Report breeches of records security to line manager or the Caldicott Guardian.General:To be aware of the Health and Safety at Work Act 1974 and your own responsibilities under this Act.To participate in training programs which may be required either by law or Company PolicyTo report for duty at the correct time in accordance with off duty rota. Endeavour to cover colleagues’ duties in times of sickness and holidays.To report for duty in a clean, tidy uniform and following the dress code as set out in the Employee Handbook.To abide by the Home’s Employee Handbook and Company Policies and Procedures.To be flexible and adaptable in participating in other jobs that are necessary for the smooth running of the home and the safety of the Service Users.To have an understanding of requirements detailed in Health and Social Care Act 2008 in line with standards set by the Regulators.Promote, ensure and maintain the good reputation of the Care Home and the Company.Ensure that the security of the Care Home is maintained at all times.Comply with company policy and procedure in relation to infection control and prevention.To work within the companys Information Governance policies in order maintain security of personal and sensitive dataPerson Specification:ProfessionalThe Receptionist will preferably holdrelevant qualification in administrationor be willing to work towards one.They will also show a willingness to participate in continuous improvement and vocational training programmes.Have an understanding of the Health and Social Care Act 2008.ExperienceAble to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.Genuine interest in working in a care environment.GeneralHave an understanding of and empathy with older people.Take a lead where needed and also be a team player.Required to work in a physically and mentally demanding environment.