Helpdesk Representative

Job Location	Danderhall
Education	Not Mentioned
Salary	£11.70 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time

Job Description

Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit 4 x Administrators for initial 3month contracts commencing April 2024 until June 2024 on a rate of £11.70/hour PAYE. The working hours are 8:30am-4:30pmMonday to Friday. These roles will be based onsite Full Time @ 35hours per week.Responsibilities:- Manage inbound emails in a timely manner.- Identify customers’ needs, clarify information.- Record all conversations in our CRM system in a comprehensive way.- Build good working relationships in order to engage with customers and colleagues effectively.- Frequently attend ongoing training and briefs to improve knowledge and performance levels.- Focus on meeting Service Level Agreement targets and timescales.- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate- Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales- Maintain a tidy work area and comply with all Health and Safety regulations- Dealing with Administration of Mark SheetsEssential Skills:- Good Standard of education with strong skills in numeracy and literacy.- Previous experience in a customer services/support role.- Proven ability to deal with all enquiries and work as a productive member of the team.- Must be able to communicate appropriately and effectively with clarity both verbally and in writing.- Ability to work with accuracy and with an attention to detail in a pressurised environment.- Strong phone and verbal communication skills along with active listening.- Familiarity with CRM systems and practices.- Customer focus and adaptability to different personality types.- Ability to multi-task, set priorities and manage time effectively.- Attention to detail- Ability to take on new tasks in a positive manner- Experience of using Microsoft Office, databases & telephone systems in a customer focused organisationIf you would like to hear more about these opportunities please get in touch.Required skills

Administration, Data Entry, PA

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