Customer Service Admin

Job Location	Crick, Caldicot
Education	Not Mentioned
Salary	20,500 - 21,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Company description:XPO Logistics, IncJob description:Logistics done differently.We are looking to bring on board a Customer Service Administrator to join a busy, fast-paced team based at our site in Crick, Northamptonshire.We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!Pay, benefits and more:Were looking to offer a salary of £21,500per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. Youll have access to a variety of high street discounts, as well as cycle to work scheme, a workplacepension and many other perks.What youll do on a typical day:

To ensure all administrative order entry duties are carried out to a high level of accuracy and professionalism.
Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites/stores, dealing with customer issues, communicating with drivers, providingETAs, etc.
To achieve weekly and monthly KPIs as set by the business and /customer service level agreements, escalating any issues impacting on these to the Contract Manager.
To ensure compliance with company Health & Safety requirements highlighting any concerns to the Contract Manager.

What you need to succeed at XPO:

Must be confident in dealing with customer & end user issues
The ability to build relationships with our stakeholders and customers
Previous experience in a transport/logistics environment would be desirable
Working experience of Microsoft packages such as Microsoft Word and Excel

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