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Customer Service Expert

GerrardWhite
Job LocationCradley Heath
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Advisor Location: Cradley Heath Salary: £17,500-£19,500Hours: Monday-Friday 9am-6pm and 1 in 2 Saturday 9am-1pm Are you looking for a customer service/administration-based role with room for professional development and growthAre you an excellent communicator who is interested in forging a career in InsuranceThe CompanyA leading and rapidly expanding group who have benefitted from a string of successive achievements and impressive accolades, including 42 award wins in the last three years alone, a Gold Standard award from Investors in People and Extraordinary status in The Sunday Times 100 Best Company to Work For, for four years running.Why work for us

  • 22 days annual leave plus bank holidays
  • 5% pension contribution scheme
  • 1 days paid leave to volunteer per year.
  • Lifestyle discounts (discounts with over 5,000 shops, restaurants, and other retailers)
  • Health care cash plan (cash back on everyday healthcare such as dental and optical)
  • Life assurance 4 x annual salary
    • Role Overview: The purpose of this role is to provide outstanding customer service to new and existing customers, dealing with customer queries whilst liaising with both customers and insurers.Responsibilities:
  • Receive and respond to incoming calls from existing and potential customers in relation to policy alterations and queries.
  • Admin tasks
  • Gather information from customers to assess their insurance need, providing a resolution where possible.
  • Ensure all customer and/or insurer documentation is actioned in accordance with company procedures.
  • Process policy amendments in line with customer instructions and requirements.
  • Calculation of premium amendments and cancellations.
  • collection and maintaining accurate accounting records.
  • Provide customers with clear information.
  • Liaise with and build a rapport with insurers to maintain existing relationships.
  • Input data into in-house systems accurately, issuing customer correspondence and maintaining clear and accurate notes/customer records.
  • Complaint identification and effective complaint handling where applicable.
    • The Successful Applicant:
  • Excellent level of customer service and communication skills
  • Ability to demonstrate a calm and professional attitude at all times.
  • Ability to listen, identify and resolve customer issues.
  • Excellent attention to detail
  • Excellent data inputting skills, literacy, and numeracy
  • Willingness to develop self and new skills.

    • APPLY NOW

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