IT Support Engineer

Job Location	Coxheath
Education	Not Mentioned
Salary	25,000 - 30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

We specialise in the recruitment of high quality candidates in the Housing sector. We have an excellent opportunity for a IT Support Engineer to support the new roadmap for the business as it expands. The support engineer will report directly the Head ofSupport and will also work directly with the outsourced IT support company for second and third line support.Salary: Up to £30,000 for the ideal candidate + plus £3,000 car allowance + BenefitsIT Support Engineers Core Duties

To be the first point of contact for all staff who may require IT support
To triage IT issues and decide if they need escalating.
To manage the use of a ticketing system to log and manage how issues will be dealt with.
To use a combination of phone support, remote desktop support and direct deskside support to resolve issues.
To support the Head of Support with configuration and deployment of user devices, network equipment and applications.
To create and maintain a library of bespoke user training resources from how-to videos to user guides and provide user training sessions.
To help maintain system configuration documentation, fixed asset lists (including warranty statuses, lifespan, versions, etc.), manage external repair of equipment, etc.

IT Support Engineers Key Skills

2 years experience as a hands-on technical IT support engineer
Experience in Windows PCs and Office 365
Experience of Azure, WAN and LAN networking
Experience of cyber security measures
First hand experience with industry-standard governance and best practices
Experience with SharePoint document management
Experience in house building, architecture, supply chain or manufacturing industry
The candidate will ideally have CompTIA A+, ITIL practitioner, MCSA on Windows 10 or Cisco CCENT certifications.

Are you enthusiastic about the IT Support Engineer job Send us your CV in Word format today.

Keyskills :
TicketingSystem ConfigurationUser TrainingRemote Desktop

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