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Job Location | Coventry |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
About The Role To provide the day to day direction and management of a team of technology experts providing the agreed service to the business. Ensures all Technical Solutions are delivered to timescales and meet agreed standards. Monitors the compliance of the team to ensure they operate with agreed standards and appropriate policies. Professional qualifications or essential experience required: - Educated to degree level with additional Diploma or equivalent in IT. - Minimum of 5 years experience in a Technical services environment at a level which has included the management of others - Experience of delivering high quality reporting. About You Essential skills: • Cisco Networking • Load balancers (F5) • TCP/IP, routers, switches, multiplexers, modems, cabling. • Cisco Unified Comms Manager, Contact Centre (i.e. UCCE/PCCE), CS1000, Voicemail, mobile comms • Voice Gateways, VRU, Cisco Voice • Technical Engineering team coaching and management • Cisco Qualifications, CCIE or CCDE Knowledge: • Knowledge of systems management procedures in a large commercial, mission-critical environment. • Capacity planning, performance tuning, proactive monitoring. • Change control, release procedures and tools. • ITIL based service management framework Desirable Skills: • Firewall configuration and administration, security systems, intruder monitoring, threat analysis. • Network monitoring and management. • Windows 7 & 10, and MS Office 2010 workstations systems knowledge. • Windows 2008, 2012, 2016 Server About The Company Not Specified