Customer Service Coordinator (Auto Sector)

Job Location	Cold Meece
Education	Not Mentioned
Salary	£18,000 per annum, OTE
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Service Coordinator (Auto Sector)Staffordshire £18k plus team based bonus schemeAbout the role:This is an exciting opportunity to join us as part of our experienced Client Services Team in a busy, varied role processing all Customer vehicles in accordance with KPI requirements.The role requires the following:

Action vehicle estimates to ensure a smooth operational process

Ensure accurate pricing

Liaise with the Inspection Teams to ensure consistency for the Customer

Monitor vendor quotes

Liaise with partners to establish best routes of repair

Process the upgrade and downgrade of vehicles in accordance with Customer requirements

Maintenance of accurate customer reports and information

Monitor vehicles within the repair environment and ensure they are processed quickly and to required standard adhering to stock age profiles

Monitor outstanding queries and take relevant action

Administrative support and ad hoc duties as required

Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

Choosing the right person is important to us as we continue to grow our family of now over 500 employees. To ensure we choose the right candidate for the role, we are looking for someone:

Ability to communicate with customers, via telephone and email in a professional and proficient manner

Strong planning and organisational skills with a keen eye for detail

A positive and amenable character in challenging situations

An excellent team player but also able to use initiative and work alone

Have a flexible approach to the changing demands of the role

Proficient in Excel and Outlook

Experieince in Transport planning desirable

Knowledge of Navision would be advantageous but not essential

About us:We are market leaders in Vehicle refurbishment working with some of the largest fleets and vehicle manufacturers in the world. Required skills

Automotive

Customer Service

Keyskills :
Automotive Customer Service

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