Customer Service Advisor

Job Location	Colchester Business Park
Education	Not Mentioned
Salary	22,880 per annum, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Reed Recruitment in Colchester are looking for an Italian speaking Customer Service Agents to work for a client based in Colchester on a permanent basis.The Customer Champions key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high-quality customer service experience every time.As a Customer Champion you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects ofthe customer service team workload.What will you be doing Managing customer queries via telephone, email and live chat on a day-to-day basis Updating customers orders and accounts via online and in-house databases Checking and amending live orders were appropriate Liaising with couriers via telephone and web regarding customers deliveries Delivering a first-rate customer service experience in all cases Keeping emails up to date with a response time of 1 hour Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching Carrying out any other ad hoc duties requested by your line manager to support the customer service functionWhat our client is looking for- Enthusiastic and bubbly personality- Fluent in Dutch both written and verbal communication- Ability to communicate professionally via telephone and email- Strong team player and flexibly regarding working hours- Affinity to sports nutrition and/or fitness is an advantageWhat you will receive in return

Free on-site parking
60% company discount
Company pension
PerkBox subscription
Free Fruit Monday
Cycle to Work scheme
Summer working hours
Medical CashPlan

If you are a Customer Service centric, fluent Italian speaker/writer and have the skills required for this position, please click APPLY to express your interest.

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