Welcome & Service Assistant

Job Location	Coggeshall
Education	Not Mentioned
Salary	9.90 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , part-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.Youll be working roughly two to three days a week, mostly Friday to Monday and with some mid-week days in summer.The role will be shared across Paycockes House & Garden, Coggeshall Grange Barn and Bourne Mill. What its like to work here Working as part of the Coggeshall and Colne Team, this role covers three of our special places. Paycockes House is a beautiful timber framed Tudor merchants house, and is situated in the picturesque village of Coggeshall. Also inCoggeshall is Grange Barn - a fascinating barn dating back to the 1200s. The third property is Bourne Mill - nestled in historic Colchester, this property has many stories to discover. The successful candidate would become part of a sociable and energetic team of six, reporting to supportive, hands-on management. They will share a wide range of tasks across our three beautiful and historic properties and will be encouraged to develop interestsin particular elements of the work. Each day is different but always enjoyable. What youll be doing As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Youll need to have the following experience:

Can demonstrate an empathetic, understanding and adaptable approach to different peoples needs, with a passion to deliver the highest standards of customer care.
Proven experience of working to measurable targets
Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
Skilled listener with great people skills
Strong written and verbal communication skills
Well organised and able to work with minimum supervision

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

Flexible working whenever possible
Free parking at most locations
Free entry to our properties for you, a guest and your children (under 18)
Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.

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