Customer Service Advisor

Job Location	Cobalt Business Park
Education	Not Mentioned
Salary	19,384 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

A bit about the roleBased in our Newcastle upon Tyne office, the Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone callsKey Responsibilities for this role

First point of contact for customers, colleagues & Suppliers, providing support to resolve issues, requests and queries
Promote and maintain a positive attitude, a high level of professionalism and reliability through attendance
All work to be managed within the agreed department KPIs
An aptitude for investigating and problem solving
Liaise with various levels of Morrison Data Services & Suppliers
Ensure adherence to internal and contractual quality standards
Ensure all calls are answered and handled within internal and contractual SLAs
Ensure all expressions of dissatisfaction are handled at first point of contact where able, or escalated immediately to enable prompt resolution

What you will bring to the role

Inbound and outbound call experience
Excellent verbal, listening and communication skills
Demonstrable customer facing role experience
Well organised and able to prioritise
Dedicated to the provision of excellent customer service, and desire to go above and beyond for customers
Professional telephone manner
Self-motivated and enthusiastic
Delivering objectives and adhering to KPIs
IT literate

What we can offer you

25 days holiday + 8 days bank holiday
Access to employee assistance programmes
Discounts with national retailers
Eye care vouchers
Mobile Phone Discounts
Reward & Recognition Scheme

The package:

£10.07 per hour
29p per hour of the £10.07 hourly rate of pay is an hourly non-consolidated guaranteed allowance for contracted hours worked.

About The CompanyMorrison Data Servicesis proud to be one of the UKs largest utilities support organisationsand were still growing, with some exciting times ahead! We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.Wework with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.Morrison Data Services is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Serviceshave been one of the Times 100 Top Track Companies for thelast three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.

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