Customer Service Advisor - Newcastle

Job Location	Cobalt Business Park
Education	Not Mentioned
Salary	£17.00 - £19.50 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time 6 Months (view to extend)

Job Description

Our client have a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling them with enquiries and requests about their loan account.The successful candidate must trade via an FCSA Acreditted Umbrella Company.We are looking for candidates to join their team of Customer Service Advisors putting their customers at the heart of everything they do every day. Is that you

Do you have a passion for helping make things simple and easy for customers
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas
Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time

Then this is a role you will be interested in.What are we looking for for

Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators

Work EnvironmentThe role is an office based within Newcastle, Cobalt Business Park with easy accessible bus and train links.Working hours are between 8am and 10pm, Monday to Sunday - successful candidates usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongstall colleagues.

APPLY NOW