Welcome & Service Assistant

Job Description

Summary We have an exciting opportunity within Clumber Parks Visitor Welcome Team. Working within a bustling atmosphere as part of passionate team, youll play a core part in providing fantastic customer service to our members and visitors.Duration: PermanentContract This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. What its like to work here Working within a positive team of around 20 individuals, we support each other in terms of wellbeing and progression. Some weekends and bank holiday work is expected in line with Clumber Parks operational requirements.Historically the home of the Dukes of Newcastle, the beauty of Clumber Park is reflected throughout the grand designed landscape. The beauty of the Gothic Revival Chapel, serpentine lake, extensive glasshouse and double herbaceous borders in the Walled KitchenGarden delight throughout the year, while a network of cycle, walking and running routes allow visitors to explore all 3,800 acres of the estate, which remains undiminished by the absence of the house. Clumber Park, with its rich animal habitats, is perfectfor a spot of bird watching and offers an ideal escape for a picnic or family stroll; a haven for wildlife and people.Click here for more information about this location What youll be doing As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for providing an excellent service to all ourvisitors, every day. As a Welcome & Service Assistant (WSA), its your role to ensure that the welcome our visitors receive is excellent, setting them up for an amazing experience for the rest of their visit. WSA responsibilities include:

• Welcoming visitors at Clumber Parks admissions points, scanning membership cards and taking admission payments from our visitors
• Engaging with our visitors in the core area, based within the Information Point. Answering visitor queries, facilitating mobility scooter bookings and growing support through membership enrolments
• Mobile engagement (Roving) with visitors across the wider park including Lime Tree Avenue. Answering visitor queries, scanning NT membership cards and communicating the National Trusts conservation message
• Growing support for the National Trust by promoting and facilitating NT membership, low level giving (donations) and charitable campaigns

Understanding how and why we engage our supporters is key. Youll work closely with your Service Assistant colleagues, volunteers and the wider park team to deliver outstanding visitor service, linking everything we do back to our cause and on-going charitablework. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.